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Our Privacy Policy

This privacy policy explains the types of personal information we collect from you when you use our website. It also explains in detail how we store and handle that information to ensure its safety.

Contents of Privacy Policy

  1. What type of information do we collect about you?
  2. How and why do we use your personal information?
  3. Access to your information and submitting corrections
  4. Changes to our Privacy Policy
  5. How to contact us
1. What type of information do we collect about you?

We collect information about you via email when you voluntarily provide a booking through the Booking system or when you submit information via the contact form or via email

The information we collect is as follows:


Email Address

Contact Mobile Number

Contents of Message field

2. How and why do we use your personal data?

We collect information about you exclusively for the purposes of our business. Taking hire bookings, undertaking repairs and providing you with service. Information is taken to facilitate the service we are offering to you. When you give us your information when completing either “Bicycle Hire Agreement” or “Bike Garage Customer Details form”. These paper copyies are filed and stored securely. Information is held and deleted after two years. We will not share your information for marketing purposing with any other companies. Messages you send us via our contact form and Hire booking plugin will be stored on our third-party hosting provider’s server outside the European Economic Area in the United States of America. They are also forwarded to our email provider’s server in the UK.

3. Access to personal data and Submitting corrections

In accordance to the General Data Protection Regulation 2016, you have the right to request access to the information we hold about you. If you would like to request a copy of some or all of your personal information, please email us at:

4. Changes to our Privacy Policy

Our privacy policy is constantly under review and we will publish any updates on this website. This policy was last updated in May 2018 according to the best practise examples published by the Information Commissioner’s Office (ICO) at this date.

5. How to contact us?

If at any time you have any queries or questions regarding our privacy policy or about your information specifically, please get in touch with us using the following methods.

Data protection officer: James Irwin



Bike Garage, Hope Valley Garden Centre, Hope Road, Bamford, S33 0AL

Bike Garage Subprocessors
To support delivery of our Services, Bike Garage may engage and use data processors with access to certain Client Data (each, a ” Subprocessor “). This page provides important information about the identity, location and role of each Subprocessor.

Third Parties
Bike Garage currently uses third party Subprocessors to provide infrastructure services, and to help us provide customer support and email notifications. Prior to engaging any third party Subprocessor, Bike Garage performs diligence to evaluate their privacy, security and confidentiality practices, and executes an agreement implementing its applicable obligations.

Infrastructure Subprocessors
Bike Garage may use the following Subprocessors to host Client Data or provide other infrastructure that helps with delivery of our Services:

Entity Name Subprocessing Activities Entity Country
Digital Ocean Inc. Cloud Service Provider United States
Sigodu Inc. Cloud Service Provider United States